If you've ordered from us before, we want to put one thing to rest right away: your past orders and order history are safe. Nothing was lost in the move to our new site. We still have your complete order records, and we can pull up any past order for you whenever you need it.
A few things have changed with the new site, though, and this post walks you through what returning customers need to know about signing in and finding your order history.
How Signing In Works Now
Our new site uses secure, passwordless sign-in. Instead of a password, you enter your email address and we send you a one-time code to log in. Your old password from the previous site will not carry over, and you don't need to create a new one. If you try your old password and it doesn't work, that's expected. Just sign in with your email and the code we send you.
Use the same email address you used with us before, since that's how we connect you to your account and your order history.
Need a Past Order Right Now?
If you need anything from a previous order, an invoice, a part number, quantities, or details to reorder, just reach out and we'll look it up for you. There's nothing you need to do on your end, and you don't need an account. Contact us any of these ways and we'll get you what you need:
Use our contact form
Call us at 425-558-9054
Email us at support@castersolutions.com
Your Order History
We still have all of your past order records, and we're currently working on bringing that history into the new site so it can be matched to your account by email. This is something we're actively setting up, and we don't have an exact timeline yet.
Until that's in place, the fastest way to get anything from a past order is to contact us using the options above. Our team can pull up your previous orders right away, so you never have to wait on the import to get what you need.
Not Sure We Have Your Order?
If you're not sure whether we have a particular order, or you used a different email address in the past, reach out and we'll sort it out with you. We're happy to help. Contact us and we'll take care of it.
