Customer Help

How do I choose the right caster or wheel?
Selection depends on load capacity, environment, floor conditions, and usage. If you're unsure, contact us and we’ll help you choose the right option.

Can you help match an existing caster?
Yes. Provide photos, dimensions, or part numbers and we’ll help identify a suitable replacement.

Do you provide technical drawings or specifications?

Yes. We can provide data sheets, CAD drawings, and other technical details upon request.

What information should I have before contacting you?
Helpful details include load requirements, environment, quantity, and any dimensional constraints.

Do you offer bulk or wholesale pricing?
Yes. We offer volume pricing for larger orders. Submit quote request to learn more.

Can I set up a business account?
Yes. Business accounts may qualify for volume pricing and streamlined ordering.

Do you support custom or OEM orders?
Yes. We provide custom configurations and engineered solutions based on your application.

Do you offer free shipping?
We offer free ground shipping on orders over $250 within the United States (excluding Alaska and Hawaii). To qualify, select the free shipping option at checkout.

What shipping options do you provide?
We ship via UPS and FedEx. Orders that qualify for free shipping will be sent via standard ground service.

How long does my order take to ship?
Most orders ship within 1–3 business days. Orders containing less common items or larger quantities may take longer. If timing is critical, contact us to confirm lead times.

How do I track my order?
You can track your order through your account. You can find your account or log in through the profile icon located on the right side of the top menu.

How do I create an account?
You can create an account on the My Account page or during checkout.

Do you charge sales tax?
Sales tax is applied only to orders shipped within Washington State, as required by law. Rates are based on your local city or county tax code.

Do you ship internationally?
We currently accept online orders for the United States and Canada. For shipments outside these regions, please contact us directly.

Can I cancel an order?
If you need to cancel an order, contact us as soon as possible. If your request is received before the order ships, you will typically be eligible for a full refund.

I received the wrong item
If you received an incorrect item, contact us and we’ll resolve the issue quickly.

What is your return policy?
Returns can be requested within 30 days of placing your order. Items must be unused and in original condition. For full details, please visit our Returns & Refunds page.

Can I exchange my order?
We recommend placing a new order and returning the original item. This is the fastest way to receive the correct product.

How do I request a return or exchange?
Visit our Returns page for instructions, then contact us to begin the process.

Still have questions?
Contact us and our team will be happy to help.