Returns & Refunds
Find everything you need to know about returns and refunds at Caster Solutions. We accept returns within 30 days on unused items, with approval required before sending products back. This page outlines how to start a return, refund timelines, restocking considerations, and shipping responsibilities so you know exactly what to expect.
Do you accept returns?
Yes. Returns can be requested within 30 days of placing your order. Items must be unused and in the same condition as received. Approval is required before sending anything back.
How do I start a return?
Contact us with your order number and the items you’d like to return. Once approved, we’ll provide return instructions.
Do you offer exchanges?
No. We do not process exchanges. If you need a different item, please place a new order and return the original item.
When will I receive my refund?
Once your return is received and inspected, we will process your refund to the original payment method. Processing typically takes a few business days, depending on your payment provider.
Are there restocking fees?
Some returns may be subject to restocking fees depending on the product and order specifics.
Who pays for return shipping?
Customers are responsible for return shipping costs. Shipping charges are non-refundable. If free shipping was used on the original order, that cost may be deducted from the refund.
Do I need approval before returning items?
Yes. All returns must be approved before being sent back. Unapproved returns may not be accepted.
Still have questions?
Contact us and we’ll help you through the process.
